The Funny and Bizarre World of Client Requests

For some, odd client requests are a source of frustration but for others it can serve as nice distraction. We’ve all had to deal with requests from clients that are either plain daft or simply hilarious but chances are, you haven’t seen anything until you see the vast array of demands other web designers have faced.

So with a little help from Smashing Magazine, who asked for funny client requests on Twitter and Facebook, here is a collection of the funniest and most bizarre.

clientRequests

Common Requests

There are some demands from clients that almost all web designers will have come across, even multiple times and because of this, they aren’t usually the funniest or most bizarre. How many have you come across?

1. Bigger Logo

Probably the most requested of all time is to make the logo bigger or more ‘prominent’. Many clients seem not to recognise branding as a whole and think that the most effective way to improve that is by increasing the size of the logo.

The logo must be a 200% bigger

Source: Paz Odone (Facebook)

2. Hatred of Whitespace

Whitespace, as we know, is a very important ingredient in web design but some clients just don’t understand this and want everything crammed up into as small a space as possible.

Can we get rid of the whitespace ? :(

Source: Juanchi Salas (Twitter)

whitespace

Source: Andrea Lozano (Twitter)

3. No Concept of Time or Money

Unfortunately some people just do not understand that building large websites take time and hard work to create and demand too much without wanting to pay appropriate prices.

Do this new static website (with 100+pages) TODAY!

Source: Robert Robles (Facebook)

I need an 8-page website with a shopping cart and a blog. For $300.

Source: Brianna Young (Facebook)

4. Believing they can Design themselves

Some clients think they are helping when they suggest design ideas and others think they can design themselves. This can lead to disastrous results.

We’re a serious company but dont wanna look too serious. You should put some swirls in the design. But not too many.

Source: Andrea Lozano (Twitter)

A client telling me he was disappointed by my lack of font creativity, and cant I use something edgier like Arial?

Source: Brooke (Twitter)

5. Copying other Sites

For some strange reason, some clients think it is ok to copy a competitor’s website and/or content to use as their own. They don’t realise that when web designers ask who their competitors are, they want to know so they can make their client’s site better and stand out from the crowd.

We want it to look just like that other site, but completely different.

Source: Andrew Speers (Twitter)

I want the same website’s structure as our competitor but make it different. We don’t want to be discovered.

Source: Stephanie (Twitter)

I don’t have any content. Can you just copy stuff from some of my competitor’s pages?

Source: Tom Markart (Facebook)

Other Great Examples

How to respond when clients ask if their website can have “xxxxxx” <insert client’s fav artist/song> playing in the background!!!

Source: Ant (Twitter)

redGreen

Source: Karina Setiawan (Twitter)

Biscuit colour was fine on my monitor and her monitor but on his monitor it was too pink. Therefore please take all pink out of it.

Source: Leanne Yee (Twitter)

After presenting a new design for a company website, the owner leaned over, asked if she could suggest some changes to the layout, got out a black marker and started drawing the changes on my MacBook’s screen. I was stunned.

Source: Anonymous (Clients from Hell)

Can you make it look like it’s barking? (it was a frog)

Source: Craig (Twitter)

I know we need to pay you the 30% up front before you start; but if you could just start now as we need to show progress pretty quickly and we’ll get you the advance within 2 weeks or so.

Source: Anonymous (Clients from Hell)

Don’t put much information on our web site. We don’t want our competitors to know. Um, what about customers? Oh yeah, them.

Source: Steve Morris (Twitter)

It has to be animated cause it is a web page.

Source: Adriana Atzimba (Facebook)

Can we “Jazz” it up a little more – Sure, lemme just hit the Jazz button a few times in Photoshop.

Source: Matt Lambert (Facebook)

Can we use a lighter shade of black?

Source: Myself (Twitter)

halfPixel

Source: Leanne Yee (Twitter)

Can you make my web site [for his business as an electrician] look like this faux-marble print stationary I bought at Staples?

Source: Andrew (Twitter)

I showed this to my wife, she thinks a shade of blue might be better…

Source: Atom Groom (Facebook)

Can you add a dropshadow? (on a black background).

Source: Josh Cleland (Twitter)

Client: You know those links across the top of the home page?

Me: You mean the navigation?

Client: Yeah, we think it makes the page too busy. So we’ve decided to just have one link called Site and when you click on it, you get one of those drop-down lists. A list of all the pages on the site. Pretty cool, huh?

Source: Anonymous (Clients from Hell)

I’m not sure about the colour that youâ’ve used for the background, I guess it looks OK on screen but when I print it on our office printer it kinda reminds me of a pair of corduroys I had as a child.

Source: Anonymous (Clients from Hell)

Why can’t we use the pages you made for my old compagny in 1992, and just change the name and logo?

Source: Johnna E. Nonboe (Facebook)

Can you make it feel like Voom Voom but without the sound.

Source: Beth Anne Quirie (Twitter)

Can you use a “clear” background on my website? No, not white. Transparent.

Source: Daniel M. Davis (Twitter)

I really don’t see why we need this [insert essential thing to balance user experience with everything else on the page you were forced to include].

Source: Sergio Castro (Facebook)

I want a back button on the web site because I don’t like the back button on the browser.

Source: Conor Sullivan (Facebook)

Comic sans would look nice.

Source: Michelle Sullivan (Facebook)

Well, I have worked with a lot of designers in my day and I am of the opinion that if you are confident in your abilities to meet my expectations then being paid at the end would be fine with you. Ultimately you are paid for the end result, right? I shouldn’t have to pay you for making the effort.

Source: Anonymous (Clients from Hell)

yellowText

Source: Megan Radich (Twitter)

Can you please remove the iStockPhoto watermark on the photos? I don’t think it adds anything visually.

Source: Anonymous (Clients from Hell)

When a visitor comes to my site I want it to check and see if my software is installed and if not the site automatically installs it without asking them whether they want it or not. So they aren’t bothered.

Source: Alan Marchman (Facebook)

The unicorns don’t look realistic enough.

Source: Anonymous (Clients from Hell)

Can you use ‘zig-zag’ writing?

Source: Paul Mayor (Twitter)

Can you make the site bigger? Its looks too small on this piece of paper.

Source: Noe Ruiz (Facebook)

Why do clients make such strange demands?

Often, funny and bizarre requests can be narrowed down to pure ignorance on the clients’ end. However, some requests can be attributed purely to stupidity on the clients’ part which are often the funniest. Usually the requests are of a personal desire rather than seeing things from the users’ point of view and what they would want and need.

What funny and/or bizarre requests have you received from clients?

Author Tom Kenny

I'm the creater of Inspect Element and currently work as a web designer for TUI Travel. You can view my portfolio and follow me on Twitter.

Discussion

  1. “I have found this great icon of 10×10pixels on the web, can you make it bigger in photoshop so we can use it on the banners on the front of our store?”

    I think the most difficult is how to reply to these kind of questions… What do you say? I find myself taking a very deep breath every now and then and then very calmly diving in and trying to explain them why it isn’t such a good idea… But some clients can be really hard-headed and refuse to listen to any advice you give them…

  2. janice says:

    I’ve had loads of funny client requests/comments but two from last week:
    “I’d like you to build my 4 page website. I’ve already had a quote for £50, can you beat that?”

    …and another after a long discussion on prices of ecommerce websites…
    “well i’ll be doing all the hard work sorting out the content, all you have to do is provide the bricks and mortar which won’t take long at all.”

  3. titos2k says:

    LOL – especially that part about unicorns :D

  4. Client: “too much orange, too much green, can you make it just plain white?”. After the modifications: “It’s not punchy enough, can you just add some more colour? A little orange maybe? But not too yellow, just orange”

  5. Fantastic post, sure everyone could share many more.

  6. Numpty says:

    Whilst designing a serious brochure about disabled people, i’ve had “Can you make these ladies(90yr old women) on the front cover look like the charlies angels”

    Why are clients so god damn difficult!?!

  7. Robbert Mes says:

    I’ve had a client ask if I could disable the printscreen button on the computer when people visit it because he didn’t want people to make screenshots of the products he sells…

    or

    I’ve got these pictures (50 in total) but I DONT want to show these (47/50) with each picture individually described…

  8. Wallace says:

    “I love it, I really do! But this is why it sucks… And even though you followed all of my instructions to the letter, you’ll have to start over- because I didn’t know what I wanted.”

    PS: “We’re not paying any more”

  9. Anthony May says:

    Occasionally a client will requests changes to their “web sight”… oye.

  10. Vexsoft says:

    This post is so true…

  11. Graemeek says:

    haha. I dont know which is worse, the fact that there are clients out there that stupid or that I’ve heard at least half of those comments over the years. Some of my worst are when the clients ask you to design a logo, business card, letterhead, comp slip and throw together a few ideas for a website. Then I tell them my hourly rate and they ask if all that can be done in 1 hour……

    • Brian Lucas says:

      And that is why I never give out my hourly rate unless absolutely necessary. I just forgot my own rule the other day and told a client the rate my quotes were based on. This immediately resulted in a 10-minute explanation of how those “billable” hours have to offset all of my time doing research and self-promotion. In the end, they actually agreed that the rate was more than fair. Some people just need a little help understanding the process. I have found that most people will welcome a little education and explanation as long as it isn’t patronizing.

  12. northk says:

    I would laugh at these (well, OK, I AM laughing)…if they didn’t sound so eerily familiar.

  13. Allison says:

    “can we get rid of all those links, including: contact us, locate us, and about us. Oh and what is FAQ (pronounced fack). I don’t think we really need what ever that is either.”

  14. LOL! Very funny. Good post!

  15. stope says:

    LOL…these requests even make Jesus cry… And yet I’ve heard plenty of them (or similar ones)…

  16. Allan Collins says:

    One I get is:

    “Amazing! That looks perfect! Let’s go live ASAP.”

    Then, the day of the launch:

    “Let’s move this, change the size of that, update the color here and {comment about altering the entire layout}.”

    This post made my day!

    Thanks.

  17. Dhane Diesil says:

    My favorite is the ones that deal with font sizes and colors. My next favorite is the one that pertains to clients requesting that their website look EXACTLY like the photoshop mock-up that they sent without the content or images in it. SMH!!!

  18. Leon says:

    Haha, some of these requests crack me up lol. Pretty sad these clientst actually excist.

  19. Lisa says:

    oh soooo painfully familiar… i think i have heard several of them this week alone!

  20. Ahmed says:

    heheheheh
    nice one ,i’m seeing tons of those clients every day
    some clients think they are better than you

  21. Jack Bremer says:

    Just brilliant. Chuckles all round, thank you!

  22. Harry says:

    ANSWER: You hired me because I am a “Design Professional”. I don’t tell you how to run your business, so let me deliver a product that your competition will be envious of.

  23. Client: Please make the background the beige that I like. It’s the color of broken eggshells.

  24. ev149 says:

    Client: Can you use Comic Sans, it looks really friendly.
    Me: Well, I’m not sure if that would really fit the website…
    Client: How about Paprus?

  25. Spenser says:

    I laughed out loud at most of these. Such a great list!

  26. Charles says:

    “Can you make the browser transparent? I want to see what’s behind my monitor – I think our clients will love it!”

  27. Charles says:

    Stock Photo request: “I want a picture of a guy in a cowboy hat riding a Lion while smoking a cigar … oh, and he needs to have a Freemont High School Class of ‘54 tattoo on his chest.”

  28. agata says:

    I just had a funny client, first she said she doesn’t want her company’s phone number displayed on the web site because she doesn’t want o receive any joke telephones ;-) than she has bought a domain and whan I’d wanted to connect it with the web site and asked for the password she said she has wrote there sth she does’t remember and didn’t write it down because she thougnt it had not been important, and there goes the domain that already is on billboards (the “forgot your password?” button doesn’t help because she doesn’t remember what she has anwsered ;-) (sorry for my english I couldn’t resist)

  29. Muhammad says:

    “Can you make it feel like Voom Voom but without the sound” I cant stop laffin at this one.

  30. DerSchneider says:

    Had a great time reading this post and remembered a couple of similiar requests ;-)

    My personal favourite from my own experience: when a client gave me some hand-written text-input for his website, I asked him if there’s a digital version of it. He answered “No, but in the afternoon I can type it down in word and fax it to you”. Didn’t want to offend him, so I told him my fax-machine was broken and if he could please mail it to me instead. ;-)

  31. Jason says:

    I’m developing a ‘New Client Orientation’ package that will describe the various concepts of the web and why certain things are not a good idea (blue text on red background?)

    I hope to massage the tone just enough to where it isn’t condescending, but that it would get the point across about most of the basic things talked about in this article.

    • Tim Sherwood says:

      That’s a great idea, I’ve had that thought many a time. One day I hope to have a section of my site dedicated to that.

      I can see all of these happening, that’s the worst part. I have to say, I love the “Voom Voom” one too. haha. not to mention transparent background.

      The most true of all is the one about the client changing their mind after you’ve done everything they wanted, to the “T.” All included in the price…

  32. Peter says:

    Wow, this is hilarious. I’m glad I haven’t come across most of these clients!

  33. Prix Dekanun says:

    Neither race nor religion, or politics. None of these things can unite so many people who think and act the same way as the simple fact of being “clients”. Or everyone has the same client, or they are a clone army – and they take the entire world. LOL.

  34. Nice examples! My favorite from personal experience:

    “Can we stop paying for hosting, and just leave the website up?”

    lololol

  35. Vlad says:

    This is great and so familiar! :)
    From personal experience:
    “Don’t bring your laptop, i’ve just printed the homepage” or (the logo thing) “Make the logo bigger by 16.57% please” and there are a lot like those…

  36. Vlad says:

    Forgot another one, the greatest from all. After i’ve sent to the client a JPG of a new design of his new site: “I click the links and nothing happens!”

  37. Jay Fortner says:

    I avoid working with these types of clients as much as possible. I’m not a production artist, I’m an engineer with years of experience and talent that knows what he’s doing. If a client can’t respect that, I don’t want them as a client.

  38. Someone says:

    “I want my new site 1400px wide!”

  39. OCDzynr says:

    I once had a client ask me to fax her a sample of 32-lb. bright white card stock paper.

  40. Allan says:

    “The continents are too far apart. Please reduce the width of the oceans”

    sigh.

  41. Designely says:

    OMG this is pure gold! All these on one place… Genius idea! :)

    I couldn’t help myself but to submit this post to Bump.

    Thanks for putting these together. It made my day :)

  42. After more than a decade and a half in the industry, I can say I have heard pretty much all of them, and worse!

    My fave is from when I was working at a paper and the sales rep (who had done a two day colour and layout course) decided they wanted a classified ad that was 100% magenta border, 100% magenta text, 100% magenta logo, on a 100% magenta background. I brought it to my editors attention, so we sent them a magenta square for approval along with one that we thought suited the client better. Guess which one got picked. :-)

  43. Woz says:

    Just this week I had the “dropshadow on black background, please.”
    There called Fleutys in our company named after a past client.

  44. Janko says:

    Awesome, I was really enjoying reading this!

  45. Matt says:

    Once had a client that sold financial products. About six months after the site was published we spotted dummy text on the about us page. A week after removing it and adding slightly more relevant content we had the client called up furious at the removal of this dummy content. What surprised us most was that the dummy text was from was from the amazing Cambodian Midget Fighting League http://bit.ly/vQMYB

  46. Alex says:

    “Make make unicors look more realistic.. ” this was very funny :)

  47. dezino82 says:

    ahhahahahha…………wnevr i feel sad, i come to dis site n it makes me laugh…..thnx for sharing…i don’t know y client alwz think its a two minute job and white space to them is alwz……BLANK…lol….

  48. Agustin says:

    Last week… the telephone rings.

    Client: I need you to fix the web site you made.
    Me: I’m seeing the site up right now, shows with no problem. Is your internet connection working?
    Client: No, I don’t have internet, that’s why I’m calling you, the site is making my internet to fail.

    Other client:
    I don’t want my logo to be round, that is old fashioned… (Coming from an awfully dressed 60 year old man, with no taste)

  49. Milan says:

    My client sent me the content. I copied to website, than call me “there are many spelling errors on the “vebb-site”, please fix it”

  50. Agustin says:

    Client: You have to give us good rates, ‘cos at the end of the year we evaluate our providers.
    Me: It’s a good thing, we do the same with clients, if they are not profitable… out.
    (Client stares at me)
    Client: Are we good clients? (in a hole different tone)

  51. Alexandru says:

    I can’t believe how much i’ve laughed at this post.

  52. Lamudy says:

    HAHA
    Cool post!

  53. h1brd says:

    Laughed my ass off! Epic Stuff, some of them familiar.

  54. Sjekke says:

    a copy past from a powerpoint that contained teh ’storyboard’ or instructions for the job.
    Read carefully:

    Please use the same layout system as in phase 1:
    – 4 chapters
    – accessory indication with numbers on glory shots and accessory info in pop-ups

    please change layout to avoid Dealers thinking that contents are the same as phase 1

  55. Andrea says:

    I am definitely using some of these when I go meet a web design company tomorrow to discuss a project! Hahaha.

  56. Lulobyte says:

    I know that your logo will appear in pixels, but how large is it in centimeters?

  57. trCreative says:

    Ha Ha, you’ve got to laugh!

    Reminds me of the video on YouTube “client vs designer”.

  58. Nanane says:

    Just got another one :
    “In Opera, the checked radio button is blue, i want it to be green”

  59. Dan says:

    Amazing how many people *think* they know design…and even more amazing how many people don’t do the simplest a/b testing…

  60. Michelle says:

    From years back, from a boss, sent via email:

    “Can you email me a pdf of the email we sent out to the database this morning?”

    Me: Stares at request for ten minutes, then goes to boss’ office.

    Me: Um, yeah. About this request. You want me to email you…a pdf…of the email…that I just sent to everyone?

    Boss: Yes.

    Me: Can I not just…forward the email to you?

    Boss: You could, but I want to forward this to a client.

    Me: Can I not just forward it to him?

    Boss: Well, I want it in PDF format so that he can’t copy anything in it and use it for himself.

  61. Murlu says:

    Client: We want to use a landing page for the home page.

    Me: Um, okay. Are you setting up some kind of sales copy letter?

    Client: No, this is for our ecommerce site.

    Me: …

  62. Lauren60660 says:

    I had a client give me a stack of hand painted paint swatches for all the colors she wanted to use on her site (frustrating enough) and then was furious when she printed out the site and held the printed pages beside the swatches and they didn’t match.

  63. adrixzlo says:

    this post was awesome and 100% the true

  64. kups kupips says:

    “We want it to look just like that other site, but completely different.”

    i dont know how many times i’ve encountered this myself. its like all clients go to super secret meetings conspiring on what other funny requests they can ask from designers! lol

    lots are really /facepalm worthy lol

    very cool post o/

  65. Nicola says:

    Oh so many perlers on there, my fav from a client of ours was: “Please, Please turn off my site, im getting too many orders, ill end up having a breakdown” – when we checked the order volume, she had about 5 orders sat waiting for her.

  66. Dhirendra says:

    Great Post. I really enjoyed reading it.

  67. Voiq says:

    You can also find some interesting videos about this subject here: http://www.makemylogobiggercream.com/ :)

  68. Anonimous says:

    Client: Could you remove the web designer’ credits from the website… at the end of the day it is our website…

  69. GH-One says:

    THESE ARE HILARIOUS.

    “please, I’ll be wearing black in the photo, so make it [cd cover] look dark and plain..so black bg, and my name in gray lowercase avant garde font”
    -sees the design…”excellent dude.. I LOVE IT!! Honey, look at this..” [wife mumbles]

    -”nah man, make it white or blue, she thinks the black makes me look satanic and I’m beginning to see what she’s talking about – sorry, can you? please.”

    SOLUTION:
    >>>DEMAND them to have the latest skype so YOU can do screenshare calls. Charges that follow are justified cause they literally designed it.

  70. Bren Baker says:

    Great to hear everyone else experiences EXACTLY the same problems throughout the world…. a classic one is “But I’ve seen / been offered a website for £100″ which I always come back with “Pay peanuts, get monkeys”. Quite often a good idea to steer clear of clients with this attitude.

    Also “Why do I have to pay £50/£200/£1000 a year for hosting for my CMS/E-Commerce driven website? I’ll be the one updating it.” My reply “Yes and I’ll be the one on the end of the phone when you call up and ask ‘Why does the text look all big’… then I’ll be the one correcting it and NOT invoicing you for my time”.

  71. uk says:

    FANTASTIC!!!!!!!!!!!!!!!!!

    Collating all these true-yet-whacky situations and putting it up for the design tribe in itself is no mean task.

  72. “Gradients from red to green.”

    That’s funny in hindsight, but I don’t know how I’d react at the time!

  73. Kat says:

    Hey guys,
    did u know the images of your posts dont show up in the RSS reader… maybe you want to fix that. Other than that… great work!

  74. Tom Kenny says:

    Kat, what RSS reader are you using?

  75. mark says:

    These comments are so true! On a development side I had a clients *techy guy* tell me I should not be using CSS as the server doesn’t like it and it might fall over.

  76. Dax says:

    Me: “Here´s the design for your book cover”

    Client: “I…kind of not like it. Let´s change some things”

    The client sits to “design” with me. After nearly 2 hours of horrible changes, I show the new design and the original design to compare.

    Client: “You know what? The original design it´s way better. Let´s use it!”

  77. JBarlow says:

    I’ve worked with so many clients who want to fill every pixel of a page. WHY? I left it there for a reason!!!

  78. Andy says:

    Hilarious post! I think I have a strong contender:

    “Could you please take out the paragraph starting “Lorem ipsum…”, even if it’s good for search engines or whatever I think it will just confuse people on the homepage.”

    Unbelievable

  79. Probably the most requested of all time is to make things better , bigger or more ‘prominent’ but not with given the right way to do it. That’s clear for me that web site can be far more efficient with a right understanding and previous workshop. All in one standard contents dans design loose your time, money and attractiveness.

  80. Great article !
    It’s really true.

  81. hahhahahahahaha *lorl*

    Haven’t laughed this much the whole year [get it *ha-ha*]
    More of this please!

  82. ryan @ crunchplay says:

    This was really a clever post and I saw and heard so many faces and voices of people I’ve actually dealt with while reading this.

  83. Amber says:

    After designing about 20 pages of a food court website, completely done, project delivered and paid for: “Actually, I forgot to tell you that this one restaurant won’t be there next year. It is changing to a Mexican restaurant. Can you think of a good name? We were thinking Si Si Sombreros…but can you give us an idea or two? But can you just switch out the web pages for that one?”

    and: “This web site is for me, not the customers. I want something that makes sense to me and what I like. The customers don’t even use it.”

    AND: “What about the splash page?”

  84. wizely says:

    Fantastic!
    A favourite quote from a client of mine:
    “So you left-aligned the text for better SEO?”

  85. Client: This label is a sh**!!
    Designer: what is wrong?
    Client: It doesn’t have the ingridients!!
    Designer: But you give me none!
    Client: I know, but is still a sh**!!
    Designer: what else is wrong?
    Client: just the ingridients, the rest is just fine.

    Client: give me a 20% discount for fast pay, i’ll give you half now and half at the end os the month (the work was already done!). And if you don’t give me the discount i don’t want the design!

  86. There are so many things that i remember more “shiny” pieces from my clients like “why the color of the labels printed in my printer is not the same of the printed product (Pantone color)”.

    And my old boss one say to me “I want to analize the web site of this client, print it, all in grayscale, everything” 300+ pages printed later “analize it and give me a diagram of the structure” at this momment you will think, what is wrong with this request? he is a designer, and some other times asked me to print web site to show it to the client so he can see the pregress!

  87. Tovi Ellesse says:

    sick! hahahaaaa!
    I have never come across any of these. But I can never be surprised …

  88. Phil says:

    my best ever to add to this mix. emailed client a JPG mockup of the site. manager approves and forwards to his boss.

    boss lady then calls me fuming that I would even submit this to her! i ask why? she says how can someone even read the text it is so light gray, and the photos are all pink and red?

    smh wtf lead to me driving to her office to see for myself. since the boss lady is too ‘busy’ to read her own emails, her secretary had printed it for her. apparently without the skills to realize the printer had run out of blue ink, she handed her boss a really crap looking print out.

    i explained that to her, she looked at me like I was lying. i then asked if she had shown the project manager her complaint, and she said “no i figured i would call you directly”. and there went 2 hours down the drain (drive + meeting).

  89. Mj says:

    I just had a great one last week.

    “Can we have to logo tiled in the background of the website?”

  90. Ethan says:

    Client: Can you also fix my computer while you’re here?

    Me: -.-

  91. I had a client who wanted a logo for his finance venture.
    Initially he wanted an all text logo. After i presented a couple of artworks, this guy approved it and asked me to work on the web layout. The next day he asked me to add a blue globe somewhere. A day after approving that, he said globe is not good and he needs a puzzle block. Next came four puzzle blocks joined with one puzzle of different color.
    I had to say no tht stupid at last for wasting my time a lot.

  92. Valeriu Pernes says:

    I had a client once that approved anything I did. He said: “It’s very good, I like it. It’s a great idea. But we don’t want this.” He continued to do the same at every stage of the process. Everything was good, but he didn’t like it.

  93. Victor G. says:

    I once had a client for a small printing company that wanted to put a mascot in the form of a cartoon dog. After reluctantly fulfilling this request, the client eventually changed his mind…..and wanted a lion instead.

    “Can you have the lion Rawring?. I feel that this could make the website POP”.

    Yes, he spelled the word as “Rawring”.

  94. Abdussalam says:

    Ha ha…made my day!!

    I once had a client who insisted that I keep the website online but ‘lock’ the website for [some] country because he feared that the people from that [some] country would steal his boxing gloves designs!!

  95. James says:

    Very true about whitespace negotiation. Maybe people feel they must fill in a space to get their monies worth from a graphic designer?

    I don’t know… In any event… I am glad I am not a machine operator anymore and have moved on to “less creative” venues.

  96. Michelle says:

    great post

    I once had a client who asked me to design her a website which had lots of dots in the design…I did as she asked and when I sent her the proof she asked me why it didn’t look like the attached image she sent back….the image was a gingham wallpaper…total nightmare.

  97. Andrew says:

    I have a huge problem with clients being anti-whitespace mostly due to the fact that I design a lot of UI for data-driven systems for internal use. They don’t understand that it makes it easier to read with some whitespace. But I have a better story.

    I designed a nice simple and clean interface for an ecommerce site.

    Client: I don’t like the header, it’s too simple. Can you add something to it?

    I added some abstract graphics to make it a little more complex

    Client: I don’t like that. Can we add the Chicago skyline? (note: for some reason, businesses anywhere near Chicago want the Chicago skyline on their site somewhere)

    I added an outline of the Chicago skyline to keep it on the abstract side.

    Client: You can’t even tell what that is, can you add an actual photo

    I desaturated a photo and blended it into the blue of the interface.

    Client: There’s no color, it looks to old-fashioned and flat.

    I gave in and put a color photo in the header. This project is still in development after 2 years, so at this point I’ll do anything to get it out the door. next thing I know, there’s going to be an animated gif of a waving American flag. I happily removed our credit from the site when the client asked for that.

  98. Peter says:

    Real facts! I would like to laugh, but I can’t…

  99. hellsing says:

    At a client from furniture industry:

    “All right, the website is up and running now, it looks great, but the ‘news’ and ‘blog’ sections are empty. Could you pls. generate a few dozen articles with photos?”.

    I started to type: “Lorem ipsum dolor sit amet…”. :-)

  100. Laura says:

    I frequently get asked by clients to keep all the information and design within the “page” – in other words, so they don’t have to scroll. Trying to explain to them that everyones’ screens will be different because of monitor-sizes, resolutions, and browsers (and additional toolbars), not to mention if they have set default larger/smaller fonts, or if they are using a phone, unfortunately doesn’t get me very far :-/

  101. Adrian says:

    Wow pure gold….

  102. The clients I like are print based clients (often other designers) usually in their 40s and 50s who just don’t get the web. So they will print out the page and then put a ruler on it – or better, put a ruler on the screen. I had one once who complained that the webpage wasn’t as big on his laptop as it was on the 24 inch desktop.

  103. Misha says:

    We: unfortunately Google Maps does not have this function
    Client: Have you talked to them to add it?
    :)

  104. No Concept of Time or Money – The sites just make themselves…

  105. Illyria says:

    Totally second the “keep design within the page” request. Recently a client even complained that his website’s content didn’t fit a 600px netbook screen vertically and asked (guess what) if we couldn’t remove all this whitespace. I ended up creating a special “low screen version” users can switch on or off.

  106. Bob Thompson says:

    Client: “can we make the design look more slicker?”

    Me: “what do you mean by slicker?”

    Client: “I dunno, maybe change the colors to black and gold, like the old website.”

    Me: “I thought you hated the colors of the old website?”

    Client: “I do. But maybe they will make this site look slicker.”

    Me: “what do you mean by slicker?”

    Client: “I mean like black and gold.”

  107. One time I worked for somebody that ends up being a middle man, the job was a newspaper add, and everytime i give her some options she said “I don’t like option 2 nor 4, i want so and so” next day she says “we will work with 2 and 4, but do the changes i told you” next day “keep 2 and 4 as they where, but do this other changes” the real client like the options the middle one don’t, finally I fund out she was possing as a designer and she wasn’t, when she has the design try to change it and messed all up, the add never reaches the newspaper, afortunatelly I get paid, have to tell the check bounce and take almost a week to actually have the money.

  108. jason says:

    Client: I want this text to blink

    Me: sorry, the W3 Consortium outlawed the Blink tag due to overusage in the mid 90’s

    Client: Oh, I really wanted it to blink. So people would know it was important

    Me: yeah, sorry, it’s illegal. I can’t do it

  109. Ernie says:

    Jesus, I am going through this right now with a client…

    “Can we make the fonts bigger it looks too small on my 1080p LCD television at 1980×1080 resolution at 15 feet away”

  110. joseph says:

    yeah this all stuff is funny but sadly this is the truth. There are so many clients asking me stupid things too, they don’t know anything about typography, colours, white space but they thing they are top designers too.

  111. Chakib says:

    hhahaahaha !!!
    Would you be able to move the image half a pixel to the left ???

    that was the FUNNIEST Request everrrr

  112. Anna says:

    Here is what my client just wrote to me: “Please can you start working on this right now? Because I’m sending it to you quite late.”

  113. SmellyB says:

    I had a client who at first knew precisely what mood she wanted the website to have. It was supposed to be energetic, full of power and alive. All righty then. I thought this will be a breeze.

    After awhile though, she wanted the background to be blue. I tried to reason with her that blue is a calm and secure color and not that energetic. Well that didn’t do it because after that she wanted it to be the brightest blue possible. I told her that it wont work as a background. It’s too retro and it will over power everything.

    Nothing worked. I even tried to change her mind by showing the page with different variations of blue. Light blue was too dreamy or icy and dark blue was too marine. It had to be the brightest-head-and-eye-aching blue…

  114. James says:

    I have literally had the half-pixel request. Was doing a cover design, client asked to move an element a little to one side. I moved it exactly 1 pixel. She said that was too much and could I move it back a smidge.

  115. Divena says:

    What I hate most is when clients request 2-3 different designs to see if they like it and don´t want to pay for this, because they want to buy it after they have seen it…

  116. Robine says:

    This post is so cool, I cannot believe some requests we get here at my office sometimes…The Oatmeal made a wonderful cartoon about this, check it out, it is really, really hilarious (http://theoatmeal.com/comics/design_hell)

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